This is a one-time charge that will appear on your statement as Nexyron Visuals.
At Nexyron Visuals, we aim to provide professional illustration services that align with each customer’s approved project requirements.
Because our services involve customized creative work and digital deliverables, refund eligibility depends on the project’s progress, the agreed scope, and the circumstances of the request.
Please review this policy carefully before purchasing an illustration package.
If you request a cancellation before work has started, you may be eligible for a refund, subject to any disclosed non-refundable payment processing fees or other lawful deductions agreed to in advance.
Please contact us as soon as possible if you wish to cancel an order.
Once work has begun, refunds may be limited because time and resources have been committed to your project.
Any refund request will be assessed based on the work completed, project expenses already incurred, the agreed terms, and applicable consumer protection laws.
Where appropriate, a partial refund may be considered for the portion of the work that has not been completed.
Once the agreed artwork has been completed and delivered, orders will generally not qualify for a refund solely because the customer changes their mind or no longer requires the artwork.
This does not affect any refund, cancellation, or other rights that cannot legally be excluded, including rights relating to services that were not provided as agreed.
Each illustration package includes a defined number of revisions.
If the artwork does not match the agreed brief, please contact us with specific details so we can review the issue and determine an appropriate solution within the agreed project scope.
Requests for a completely different concept or changes outside the original requirements may incur additional charges.
A disagreement over artistic preference alone does not automatically guarantee a refund.
If you believe you have been charged more than once for the same order or have experienced a billing error, contact us with your order details.
After verification, confirmed duplicate payments or erroneous charges will be corrected or refunded as appropriate.
If we are unable to deliver the agreed services within a reasonable period, we will communicate with you to discuss an appropriate resolution.
Depending on the circumstances and applicable law, this may include a revised delivery schedule, an alternative arrangement, or a refund for services not provided.
To request a cancellation or refund, please email us with the following information:
Your full name
Your order or transaction reference
The email address used when placing the order
A clear explanation of your request
Relevant supporting information, if applicable
Email: [Insert your business email address]
Please avoid sending complete payment card details or other unnecessary sensitive financial information.
We will review refund requests individually and communicate our decision and any applicable next steps.
Approved refunds will generally be returned through the original payment method where possible. Processing times may vary depending on the payment provider and financial institution.
Any applicable processing fees, deductions, or refund conditions will be handled in accordance with the terms disclosed before purchase and applicable law.
If you have a concern about a charge, we encourage you to contact us so we can investigate and attempt to resolve it promptly.
Nothing in this section limits your legal rights or your right to raise a legitimate dispute with your payment provider.
We may update this Refund Policy to reflect changes in our services or business practices. Updates will be published on this page with a revised effective date.
The version applicable to an order will be determined in accordance with applicable law and the terms communicated when the order was placed.
For questions about cancellations, refunds, or billing, please contact: